Crucial Communication

Project Info

Project Description

Purpose

This is our flagship communication skills intervention. The intervention is typically has four levels that helps delegates hone their overall communication skills, both verbal and written.
Communication150

Intervention Structure


Placement Test

To ensure that the participants are attending the appropriate programme


Pre-Assessment

An in depth assessment that helps us judge the current competency


Training Programme

The structured learning programme to help address the needs identified


Coaching & Practice Tasks

This would help the delegates in applying the concepts shared in the programme


Post-Assessment

An assessment similar to the pre-assessment to measure the effectiveness


Reporting

Periodic dashboards with administrative data and overall programme impact

 

Different Levels of the Programme

Threshold

Intermediate

Advanced

Expert

This will help build a strong base in English. The key topics covered are:

  • Grammar
    • Tenses
    • Verbs
    • Articles
    • Singular & Plural etc.
  • Word Choice & Sentence Construction
  • Clarity of Thought
  • Fluency & Clarity
  • Lexical Resources (Part 1)
    • Sufficient Vocabulary to Discuss Familiar and Unfamiliar Topics
    • Ability to Paraphrase
  • Voice Modulation (Part 1)
    • Ability to Stress Keywords
    • Awareness of Non-Verbal Communication
  • Functions of the Language (Part 1)
  • Indianisims

Duration: 64 – 80 hours (8 to 10 days) Spread Over 3 Months

This would help build on the strong base to ensure that delegates are very effective in the way they interact with their stakeholders and clients. The key topics covered are:

Verbal

  • Lexical Resources (Part 2)
    • Some Ability to Use Less Common and Idiomatic Items
    • Awareness of Style and Collocation
    • Effective Use of Paraphrase as Required
  • Voice Modulation (Part 2)
    • Understands the What, Why and How of Voice Modulation
    • Application of Stress but Without the Required Sincerity
  • Body Language (Part 1)
  • Telephone Etiquette
  • Fluency & Coherence
  • Functions of the Language (Part 2)
  • Opening & Closing a Business Interaction
  • Listening for Information

Written

  • Foundations of Email
  • Golden Rules
  • Tone – An Introduction
  • Subject Lines
  • Focus Statements

Duration: 16 – 32 hours (2 to 4 days) Spread Over 1 Month

This would help build on the strong base to ensure that delegates are very effective in the way they interact with their stakeholders and clients. The key topics covered are:

Verbal

  • Conversational Ideas
  • Voice Modulation (Part 3)
    • Situational Stress
    • Authentic Conversations
  • Body Language (Part 2)
  • Inter Cultural Communication
  • Fluency & Coherence
  • Customer Experience
  • Attentive Listening

Written

  • Email Etiquette
  • Personal Voice
  • Audience & Voice
  • Lexical Resources (Part 3)
    • Range
    • Coherence
  • Clarity & Conciseness
  • Punctuation

Duration: 16 – 32 hours (2 to 4 days) Spread Over 1 Month

Delegates are able to put the final touches to become expert communicators. The key topics covered are:

Verbal

  • Voice Modulation (Part 4)
    • Application at native speaker level
    • Conveying humour appropriately
  • Para Lingual Messages
  • Active Listening
  • Small Talk
  • Assertiveness
  • Executive Presence
  • Influencing

Written

  • Mail Formats
  • Active and Specific Writing
  • Concise Language
  • Organising Information
  • Customizing Content
  • Formatting

Duration: 8 – 24 hours (1 to 3 days) Spread Over 1 Month
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