Customer Centricity

Project Info

Project Description

Purpose

To equip participants with the tools needed to deliver memorable customer service.
People Skills150

Key Topics

Projecting a Professional Image
Building Rapport
Customer Service Essentials
Tone
Active Listening Techniques
Questioning and Summarizing Skills
Putting your Customers at Ease
Handling Complaints
Telephone Etiquette

Empathy v/s Sympathy

Duration: 8 - 24 hours (1 to 3 days)
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