Telephone Etiquette

Project Info

Project Description


      To upskill participants and ensure that they can communicate effectively with their customers over the phone.

Key Topics

Sounding Natural and Confident
Engaging with the Customers
Putting a Smile in your Voice
Professional Greetings
Hearing vs. Listening
Using the Right Tone

Transferring Calls
Hold Procedure Rules

Duration: 8 - 16 hours (1 to 2 days)
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