Telephone Etiquette

Project Info

Project Description


      Whether you work in banking and finance, manufacturing, or the service industry, this course will help you sound more empathetic and professional on phone calls.


Key Topics

Sounding Natural and Confident
Engaging with the Customers
Putting a Smile in your Voice
Professional Greetings
Hearing vs. Listening
Using the Right Tone

Transferring Calls
Hold Procedure Rules

Duration: 8 - 16 hours (1 to 2 days)
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